Privacy Policy

Introduction

Superior Chimney Services Corp. ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at superior-chimney.net or use our services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out a contact or service request form
• Subscribe to our communications
• Communicate with us via phone, email, or other means

This information may include:

• Name
• Email address
• Phone number
• Service address
• Service preferences and requirements
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, tablet, mobile)
• Pages visited and time spent on those pages
• Referring website address
• Date and time of visit

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with small amounts of data that are sent to your browser from a website and stored on your device.

For more detailed information about our use of cookies, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for various purposes, including:

• To respond to your inquiries and provide customer service
• To provide, maintain, and improve our services
• To schedule and perform chimney services at your property
• To send you updates, reminders, and service-related communications
• To analyze website usage and improve our online presence
• To comply with legal obligations
• To protect our rights and safety

Who Has Access to Your Information

Internal Access

Access to your personal information is limited to employees and contractors who need it to perform their job functions, including:

• Customer service representatives
• Service technicians visiting your property
• Administrative personnel

Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Email delivery services (for form submissions)
• Website hosting providers
• Analytics services (with your consent)

These third parties are contractually obligated to protect your information and are prohibited from using it for any other purpose.

Legal Requirements

We may disclose your information if required by law, court order, or other legal processes, or if we believe disclosure is necessary to:

• Comply with applicable laws and regulations
• Respond to lawful requests from government authorities
• Protect our rights, privacy, safety, or property
• Enforce our agreements or policies

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS
• Secure storage of personal information
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Opt out of certain uses of your information, such as marketing communications
• Data Portability: Request your information in a portable format

How to Request Data Deletion

If you would like us to delete your personal information, you may request deletion by:

• Emailing us at support@superior-chimney.net with the subject line "Data Deletion Request"
• Calling us at +1 808-647-6225
• Sending a written request to: Superior Chimney Services Corp., 1105 St Charles Rd, Lombard, IL 60148

We will respond to your request within 30 days. Please note that we may retain certain information as required by law or for legitimate business purposes.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Company: Superior Chimney Services Corp.
• Address: 1105 St Charles Rd, Lombard, IL 60148, United States
• Email: support@superior-chimney.net
• Phone: +1 808-647-6225

Last Updated: January 1, 2026